Contact information
Contact Information
Have a question about a product, an order, a return or anything else? This page lists every channel you can use to contact Clayaw, our support hours and response times, and the legal details of the business behind the store.
1. Support Channels
Choose whichever channel suits you: email contact@clayaw.com; phone +1 (518) 241-0982; the contact form linked in our footer; or the return form for returns, exchanges and cancellations. You can also write to us at Clayaw, 61 Cottonwood Way, Lake Placid, NY 12946, United States. Quoting your order number lets us find your purchase immediately.
2. Business Details
- Store: Clayaw — clayaw.com
- Legal owner: Clay Allen Howard (an individual seller)
- Business address: 61 Cottonwood Way, Lake Placid, NY 12946, United States
- Activity: online retail of home decor
- Charges appear on your card statement as: CLAYAW.COM
3. Formal Complaints
If something has gone wrong, tell us — we want the chance to fix it. Send a complaint to contact@clayaw.com with "Complaint" in the subject and your order number; we acknowledge it within 2 business days and aim to resolve it within 10 business days. If you remain dissatisfied, you may contact the consumer protection division of the New York Attorney General, the Federal Trade Commission (reportfraud.ftc.gov) or the consumer protection agency of your own state.
4. Support Hours and Response Times
Our support team is available Monday to Friday, 9:00 AM – 6:00 PM, Eastern Time (ET), excluding U.S. federal holidays. Messages received outside these hours are answered on the next business day. We reply to emails and form submissions within 2 business days. Order and shipping notifications are sent automatically, 24/7.
5. Accessibility Assistance
Clayaw is working to make its website usable by people of all abilities. If you encounter a barrier, tell us at contact@clayaw.com; we will assist you directly and look at how to fix the issue.
Last updated: September 17, 2026.